ETAI - Información técnica para la automoción: diagnosis, reparación y mantenimiento.

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Technical Service Consultancy

 

Banner SAT3

 

ETAI’s Technical Assistance Service (SAT) is dedicated to dealing with and resolving technical queries on maintenance, diagnostics and repairs received by electro-mechanical workshops.

The SAT service is offered to repair shops, dealers, associations and groups.

SAT is exclusively made up of highly experienced technical professionals and has enormous experience in repair shops.

This experience in actual workshops, 20 years daily Hotline experience and an original document base with 30 million data entries are the reason that SAT of ETAI Ibérica can be defined as one of the most professional and complete Technical Services in Spain, dealing with and resolving more than 25,000 enquiries a year.

 

 

Consultancy Technical Service Levels (SAT)

  BASIC SAT
DIAG SAT
Main communications by email and fax X  
Main telephone communications with the support of email & fax   X
Shipment of dismantling and assembly processes X X
Mailing of the vehicle’s basic Technical Data

(Torques, capacities, labour times, repair codes, diagrams, drawings, etc.)
X X
Personal Assessment concerning diagnostics and repair

(Checklist, test analyses, value searches, etc.)
  X
Guided assistance in diagnosis

(Settings procedures, command codes, etc.)
  X
Access to the manufacturer’s own database of Frequent Repairs database and our own database since 1985   X
Follow-up of breakdown solutions    X
ANNUAL USER PRICE € 160 € 300

 

BASIC SAT: Basic mailing service of technical information. All RTA subscribers have this service.
 


FULL DIAG SAT: Technical Assessments for diagnoses and repairs

*TELEDIAGNOSIS SAT : Currently only for users with ACTIA machinery

 

 

bienvevida
Welcome call and access code
phoning
Regular phoning & emailing concerning user satisfaction
info tecnica
Original technical information of 40 brands

 

autodataMultibrand assistance programmes
horarioTimes 09.00 hrs - 19.00 hrs Monday to Friday
hotlineThis email address is being protected from spambots. You need JavaScript enabled to view it.
902 170 919